Refund & Service Delivery Policy
Last updated: October 2026
1. About this policy
Manasik is a subscription software service for Hajj and Umrah travel agencies, and a product of The Design PK. This policy explains when subscription payments can be refunded and how the service is delivered. It forms part of our Terms of Service.
2. Free trial
The 30-day free trial is completely free, and no payment card is required to start it. Nothing is charged during the trial, so there is nothing to refund for it.
3. Refund of the first paid payment
A full refund is available for your first paid subscription payment if you request it within 7 days of that payment.
4. After the refund window
After the 7-day window, subscription payments are not refundable. If a plan is not renewed, it simply ends at the close of its paid period.
5. If a payment does not activate your subscription
If a payment you made does not activate your subscription because of a technical error on our side, tell us and we will activate the subscription or refund that payment.
6. How to request a refund
Send refund requests to salam@getmanasik.com, including your agency name and the email address on your account. Approved refunds are processed to the original payment method used for that payment; how long the refund takes to appear depends on the payment provider and your bank.
7. Service delivery
Manasik is delivered online and is available immediately when an account or subscription is activated. No physical goods are supplied or shipped, so shipping does not apply.
8. Contact
Questions about refunds or delivery: salam@getmanasik.com, or The Design PK, 28-E, Main Market, Gulberg II, Lahore, Pakistan.